Terms of Service

Services

The cost of a subscription to one of our services will remain the same during the entire duration of the rental, subject to consumer price index increase or decreases.

Setup is typically completed instantly after payment by our automatic order system, if this is not the case make sure to wait for a little while. If it takes more than two hours please reach out to us by opening a ticket.

We try to provide you with the best uptime we possibly can, and in normal situations this means that your server will be online 24-7. If there is an outage due to unforeseen circumstances we may choose to credit your account. If this is the case, make sure to open a ticket and we'll review your case.

Customer Support

Our customer support is generally available 24 hours a day, 7 days a week to assist you with all of your gameserver problems. During peak times it may take a little longer than usual to receive a reply.

We expect our staff to be treated with respect, as they will treat you with respect. Let's all be kind to each other. If you are abusive towards our staff we reserve the right to suspend your service or refuse to communicate with you. Our staff will do their upmost best to resolve any problem you have as long as it's within the support guidelines, and sometimes even more.

Payment

Payment for the services is to be made before we deliver them. Typically we bill in one month cycles, but this can be chosen upon order checkout. If you have signed up to auto-renew within our payment gateway, we will automatically bill your card every month to avoid any suspensions. After your billing cycle is over and you haven't sent in a payment to renew we will typically wait about 48 Hours before our system will suspend your gameserver. After it has been suspended you have another week to re-activate before we permanently delete your files from our systems. If you cancel your subscription service, you will not be billed anymore, your service however, will remain online until the end of the payment cycle. If you're younger than 13, make sure you have the permission of your parents to make a purchase with GameserverKings. If you make a purchase and later on it gets disputed for no valid reason, we'll permanently remove your server.

Hardware

We use the best of the best hardware, our servers are very well equiped for your gaming needs. However as with all electronic devices sometimes a failure can occur. Our systems automatically take off-site backups every 24H of your gameserver to ensure we'll always be able to restore your service. In the event of a gameserver having a hardware failure, we'll restore service as soon as the machine is repaired.

Backups are provided on a best-effort basis, we cannot be held responsible if we don't have a backup for your service. If you'd like to make sure you have your files at all times, make sure to take a local backup via FTP.

Legal

If our services and servers are used to conduct unlawful/illegal activities we will suspend your service immediately and no refund will be provided. We also reserve the right to take legal actions against you.

Delivery Times

All services sold on this website are automatically delivered, within 15 minutes after you make your payment.

Refunds/Returns

If you contact us within 24H of the start of your service stating that you'd like to cancel, you're entitled to a full refund for your product. Refunds will be processed within 2 business days.